Frequently Asked Questions

Are you having trouble accessing your Igboville account? If so, please check the following: Make sure you’re using the email address associated with your account or are logging in through your Facebook or other social media account.

Please check that you are entering your correct email address and password. Keep in mind that passwords are case-sensitive.

Check your computer/mobile device to confirm that you’re using the newest version of your web browser.

Delete the cache and cookies in your web browser.

If you have forgotten your password, simply go to:

Enter your email address and click on Send and an email will be set to you to help you reset your password.  Click on Reset Password within the email and a new window will open.  Enter your new password and click on Reset Password on the login page.  You will then be logged on to the site.

Your new password needs to be at least 8 characters long and include at least one alpha character and one numerical character. {Is this right? If not, correct or delete}

If you do not receive an email to change your password, please check your spam/junk folder. If you’re using Gmail, please check the “Social” or “Promotions” tab.

If you are still experiencing difficulties, please contact our Customer Care team. We’re here to help you!

Our team responds to every incoming inquiry as soon as possible.  To contact us, simply click or tap Submit a Request or Contact Us.

Please be sure to check your spam, social, and junk filters as our response may be directed there by your email provider.

Yes, your safety is a primary concern. In addition to intensive security measures conducted by Igboville and Kikichor, there are a few important things to keep in mind as you look for your perfect connection. We share them here:

Keep your guard up for suspicious requests or unorthodox offers. Be wary of overseas or long-distance relationships, members who try to move the conversation off of the site right away, or those who refuse to have a phone/video call. If you are sent a message that indicates interest from someone other than the profile owner, please cease communication with that member and report the profile to our Customer Care team. Learn how to report a user.

 Be careful when viewing email messages sent to your personal email address.  Check the sender’s email address to determine that you’re communicating with your intended sender, even on notifications that appear to be from us.

Use caution and common sense when a link is received through on-site messaging, especially if it will take you off-site

Never send anyone personal information including passwords, personal email addresses, phone number, or your physical address.

No matter what someone says, there is never a reason to send anyone money. If you’re asked to send money to another user, report it to our Customer Service team.

If you decide to meet someone, have the date in a public place and arrange your own transportation. It’s also smart to make sure someone knows where you are and what time you should be done.

If you haven’t met your match in person after a month of online communication, he/she may be “too good to be true” and it’s time to browse elsewhere.